BST 2040
Outlook

20 Clock Hours
Course Information

 

IMPORTANT NOTICE: If AOL is your ISP (Internet Service Provider), you will not be able to complete the communications portion of this course. Microsoft Outlook and AOL are NOT compatible. Also, HOTMAIL no longer allows you to set up your email in Outlook unless you have a paid subscription email account. You will need to make arrangements to complete this portion of the course on a computer with internet service that is not provided by AOL or with a free HOTMAIL email account.

Please note: This is MICROSOFT OUTLOOK NOT OUTLOOK EXPRESS

Course Description:
Microsoft Outlook is an organizational tool that will enable you to organize your schedule, keep track of your contacts, and communicate with others. Users easily track meetings, e-mails and notes with any contact. It offers a powerful calendar, contact, task, and note components that aid in this organization.

Course Objectives:

1. Demonstrate an understanding of the concept of communicating E-mail
2. Perform basic E-mail operations
3. Customize messages
4. Manage contacts
5. Work with contacts
6. Create a mail merge from Outlook
7. Plan tasks
8. Schedule the calendar.
9. Take notes
10. Plan a meeting

Prerequisites and Co requisites:
Students should have basic Windows navigation and file management skills. It would be helpful to have basic Internet skills for on-line courses. You should complete Orientation of On-line Classes a 6 hour class offered at no charge at RODP.
Course Topics:

Module 1: Introduction(1 hour)
Module 2: Email and Contact Management(9 hours)
Module 3: Scheduling Management and Instant Messaging(10 hours)

Specific Course Requirements:

Students will need to be a self-starter and self-motivated with the ability to meet deadlines set on your calendar timeline.

Textbooks, Supplementary Materials, Hardware and Software Requirements

Required Textbooks:

Please visit the Virtual Bookstore to obtain textbook information for this course:  http://rodp.bkstr.com
Supplementary Materials:
None required.
Hardware Requirements:
The minimum requirements can be found at http://www.rodp.org/students/hardware_software.htm.
Software Requirements:
The minimum requirements can be found at http://www.rodp.org/students/hardware_software.htm.
Instructor Information
Please see the separate page inside the course to find instructor contact information as well as a statement of virtual office hours and other communication information.
Assessment and Grading
Testing Procedures:
The exam for this course will be taken after you have completed both modules.
Grading Procedure:

Your grade will be based on Skills (50%), Related Work (25%), and Participation (25%).

The Skills score is the score you receive on your exam

The Related Work is derived from the assign work you will be submitting.

The Participation grade will be based on your involvement in the discussion board, email communications, and completing assignment on time.

Students are required to participate actively in discussions. During the course, the instructor will post questions on the discussion board concerning a specific topic. Students will have the opportunity to respond to these topics and to other students' responses. The discussion board is here for you. It is to assist you in learning this content successfully. Please feel free to begin your own discussion on Outlook.

Grading Scale:
93-100---A
85-92---B
77-84---C
A score of 77 or better must be achieved to receive credit for this course.
Assignments and Participation
Assignments and Projects:
A listing of exams arranged by module according to due dates is available on the Calendar.
Class Participation:

Students must participate in all interactive aspects of the course. Students can communicate with other students in the chat room; students are expected to communicate with the instructor as a learning resource; students must check the course discussion board where the instructor will post topics for students comments. To begin with students will reply/post an introduction to the class on the discussion board.

Students will email the instructor at the beginning of the course using the WebCT email to notify the instructor that they are in the system and have mastered this communication medium. After that, students will be expected to contact (check-in with) the instructor a minimum of once weekly via email.
Punctuality:
Students are permitted to work ahead of the timeline in this course. There are specific module completion dates posted on the Calendar and noted in the modules. Exams and assignments are required to be done by these dates in order not to incur participation penalties. However, please note that all tests and assignments are accepted up until the last day of class.
Course Ground Rules

The following are recommendations for students taking this class:

  • Learn how to navigate in WebCT.
  • Keep abreast of course announcements by viewing the course Calendar for exams and assignment deadlines.
  • Check the Discussion Board several times a week for course announcements, course information, and discussion topics.
  • Manage your time wisely. Give yourself enough time to complete assignments and properly prepare for exams.
  • Keep in contact with the instructor on a regular basis by weekly emails and discussion board.
  • Use the assigned college or university e-mail address as opposed to a personal email address for everything course related.
  • Address technical problems immediately.
  • Students must respect the rights of others at all times when communicating in chat, email, or discussions. Observe course netiquette at all times. 
  • Participation is key to doing well in this course. Be sure all discussion assignments are completed by the due date as posted on the course Calendar.
  • If you have a technical issue, address it at once to avoid falling behind in the class.
  • If you have questions, the discussion board is a great place to ask it. Remember that the only bad question is one not asked. So, if you are unsure of something, ask. If you prefer, you may also email the instructor.
Guidelines for Communications
Email:
  • Always include a subject line.
  • Remember without facial expressions some comments may be taken the wrong way. Be careful in wording your emails. Use of emoticons might be helpful in some cases.
  • Use standard fonts.
  • Do not send large attachments without permission.
  • Special formatting such as centering, audio messages, tables, html, etc. should be avoided unless necessary to complete an assignment or other communication.
  • Respect the privacy of other class members.
Discussion Groups:
  • Review the discussion threads thoroughly before entering the discussion. Be a lurker then a discussant.
  • Maintain threads by using the "Reply" button rather starting a new topic.
  • Do not make insulting or inflammatory statements to other members of the discussion group. Be respectful of other’s ideas.
  • Be patient and read the comments of other group members thoroughly before entering your remarks.
  • Be positive and constructive in group discussions.
  • Respond in a thoughtful and timely manner.
Chat:
  • Introduce yourself to the other learners in the chat session.
  • Be polite. Choose your words carefully. Do not use derogatory statements.
  • Be concise in responding to others in the chat session.
  • Be prepared to open the chat session at the scheduled time.
  • Be constructive in your comments and suggestion.
Web Resources:

Library

The Tennessee Virtual Library is available to all students enrolled in the Regents Degree Program. Links to library materials (such as electronic journals, databases, interlibrary loans, digital reserves, dictionaries, encyclopedias, maps, and librarian support) and Internet resources needed by learners to complete online assignments and as background reading must be included in all courses. 

Students With Disabilities

Qualified students with disabilities will be provided reasonable and necessary academic accommodations if determined eligible by the appropriate disability services staff at their home institution. Prior to granting disability accommodations in this course, the instructor must receive written verification of a student's eligibility for specific accommodations from the disability services staff at the home institution. It is the student's responsibility to initiate contact with their home institution's disability services staff and to follow the established procedures for having the accommodation notice sent to the instructor.

Syllabus Changes

The instructor reserves the right to make changes as necessary to this syllabus. If changes are necessitated during the term of the course, the instructor will immediately notify students of such changes by individual email communication and posting both notification and nature of change(s) on the course bulletin board.

Technical Support

Telephone Support:
If you are having problems logging into your course,
timing out of your course, using your course web site tools, or other technical problems, please contact the Eduprise Help Desk by calling :

1-866-550-7637 (toll free)

or go to their website at:

http://help.rodp.org